ESWtech's Blog

a technology and business review

Cloud Computing…Why do I want to know?


For many months now I have been saying that Technology is getting smarter not harder to use and support.  Here are some reliable stats to consider.

Frost & Sullivan Just Built the Cloud
Business Case for You

You probably know the cost-savings and other call center benefits inherent to the cloud.  The trouble has always been in proving it. Now, a new study by Frost & Sullivan shows up to a 58% savings, giving you the financial proof you need to substantiate a transition to the cloud.

Frost & Sullivan’s “Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis” study demonstrates the dramatic cost difference between a premise-based call center and one powered by the cloud. It not only delves into the cost-savings of the cloud, but shows you how the results will impact your total cost of ownership this year, in three years and five. It also shows you how the savings will vary by call center, including a seat-range from 50, 100, 250 to 500 seats.

Arm yourself with the information you need and download the study today. You’ll get the proof you need and:

  • Have access to a tool that lets you calculate your own expected savings
  • Understand the financial difference for call centers with 50, 100, 250 and 500 seats
  • Learn why larger, more distributed call centers see higher cost savings
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